Privacy Policy

Maple Leaf Appliance Repair ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

We may collect the following types of information:

• **Personal Identification Information:** Name, email address, phone number, and service address when you contact us, request a quote, or book a repair appointment. • **Usage Data:** IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools. • **Communications:** Records of correspondence if you contact us by phone, email, or through our website forms.

We use the information we collect to:

• Schedule and confirm appliance repair appointments • Communicate with you about your service requests • Send appointment reminders and follow-up messages • Improve our website and services • Comply with legal obligations • Send promotional offers (only with your consent)

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• **Service Providers:** Third-party vendors who assist us in operating our website and delivering services (e.g., booking platforms, payment processors), bound by confidentiality agreements. • **Legal Requirements:** When required by law, court order, or governmental authority. • **Business Transfers:** In connection with a merger, acquisition, or sale of assets.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

Depending on your province of residence, you may have the right to:

• Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us:

Maple Leaf Appliance Repair Email: [email protected] Phone: (888) 206-1122 Service Areas: Vancouver, Calgary, Edmonton, Montreal